Refund policy

1. All sales are final: Each taxidermy piece is unique and may naturally vary in appearance. We do not accept returns or offer refunds for change of mind or if you no longer want the item, provided the item matches its listing description and photographs. Please review all product photos and descriptions carefully before purchasing.
2.  Damaged or Incorrect Items: If an item arrives damaged during shipping or is materially different from the description or photographs in the original listing, please contact us within 48 hours of delivery. Customers must provide their order number, clear photographs showing the damage or discrepancy, and a brief description of the issue. Please keep the original packaging and do not attempt to repair, clean, or alter the item before we review the claim. Each request is reviewed individually in accordance with applicable consumer protection laws. Please contact us and obtain approval before returning any item. Do not ship an item back without receiving return instructions.
3.  Return Shipping Costs: If a return is approved, the customer is responsible for the return shipping costs, except where otherwise required by applicable consumer protection laws. Items must be securely packaged to prevent additional damage during return shipping.
4. Refunds: Refunds are not offered for change of mind, buyer's remorse, or personal preferences when the item matches its original listing description and photographs. If an item arrives damaged or is materially different, we’ll review the evidence and determine an appropriate resolution in accordance with the law. Approved refunds, if any, will be issued to the original payment method.
5. Contact Us: For return or refund inquiries, please contact us through our Shopify store with your order number.